In the autumn of 2010, the Care Quality Commission (CQC) carried out a review of the John Radcliffe, Churchill and Horton General Hospitals as part of their routine schedule of planned reviews of all health and social care provision. As part of this review, the CQC conducted unannounced visits in September 2010, where CQC representatives observed staff and patients, and spoke with them about their experiences.
As part of this process, the ORH indicated to the CQC where it had already identified some areas where the Trust might not fully meet the requirements of the 16 quality outcomes assessed by CQC; and where it was felt that more work was required. The issues that the CQC now reports in the reviews published today reflect those that the ORH shared with the CQC. The Trust has already either demonstrated improvements in these areas since the visit in September 2010, or has action plans in place to address them.
Sir Jonathan Michael, Chief Executive of the Oxford Radcliffe Hospitals NHS Trust said: "We welcome these reports from the CQC, which are important in helping the Trust assess its performance against national standards and identify areas where further improvement is required. These reports cover almost every aspect of the services provided by the Trust – and consolidate into a single report many of the difficult challenges that the Trust has been working to address. These reports also recognise those areas of good performance against these national quality standards and particularly how much the Trust's services and staff are valued and praised by patients. The Trust aims to deliver excellence and compassion in all aspects of its services, but recognises that it has more to do before that goal is achieved. The last year has seen many positive changes at the Oxford Radcliffe Hospitals and we are confident that we are making good progress on our journey of improvement."
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